Shipping policy
We work tirelessly every day to ensure that your parcels are posted as soon as possible, usually within 3 - 5 business days of receiving your order. However, as this is currently a one person operated, disabled owned and run business, occasionally there may be slight delays.
We proudly use Australia Post for all our shipping, which is a carbon neutral service.
Australia
Outside of our Free Shipping special offers the standard shipping price is a flat rate of $12 AUD for customers located within Australia.
Shipping turnaround is estimated to be between 5 to 14 business days depending on your location, peak periods and public holidays.
Please bear in mind that there may be delays in shipping times due to COVID, severe weather conditions, and other issues outside of our control.
*Occasionally there could be a longer wait, due to stock shortages, or for limited edition items and pre-orders.*
International
Shipping and Handling are flat rates, listed in the table below.
All purchases over $300 AUD will qualify for FREE SHIPPING!
International Shipping turnaround is estimated to be between 10 to 28 business days depending on your location, peak periods and public holidays.
Please bear in mind that there may be delays in shipping times due to COVID, severe weather conditions, and other issues outside of our control.
*Occasionally there could be a longer wait, due to stock shortages, or for limited edition items and pre-orders.*
Pre-orders
Pre-orders will be shipped when we have finished making them and they have been quality checked, which can vary depending on when you ordered.
We aim to have pre-orders shipped within 4 - 6 weeks, or sooner where possible. However, occasionally there may be delays for reasons outside of our control, such as COVID lockdowns, fabric shortages, seasonal holidays (our manufacturer and suppliers all close over late December early January period), etc.
If you have ordered more than one item, your order will be shipped when all items in the order are ready to be sent out.
Everyone who orders a pre-order item will receive updates, and if there are any significant delays, we will be in touch to keep you informed.
Handling
We use environmentally sustainable 100% compostable packaging for our parcels, from our pals at Hero Packaging. These have only HEROPACK branding on the outside.
Orders are packed and sent from available stock, you will be contacted regarding any delay due to sizing, stock shortage or limited edition.
We work tirelessly every day to ensure that your parcels are posted as soon as possible, usually within 3 - 5 business days of receiving your order. However, as this is currently a one person operated, disabled owned and run business, occasionally there may be slight delays.
*Occasionally there could be a longer wait, due to stock shortages, or for limited edition items and pre-orders.*
***Pre-orders will be shipped when they have been made and quality checked, which can vary depending on when you ordered. We aim to have pre-orders shipped within 4 - 6 weeks, or sooner where possible. However, occasionally there may be delays for reasons outside of our control.***
We are a tiny team of one person and the occasional helping hand here at Amor Sensory. We thank you for your patience :)
If you require special shipping or have any shipping enquiries that aren't answered on this page, please contact us at info@amorsensory.com with the words SHIPPING in the email header.
Shipping Rates
Country |
Cost |
Delivery Time |
Service |
|
Australia |
$12 AUD $16 AUD Express |
3 - 11 Days* 1 - 6 Days* |
Australia Post |
|
USA & Canada |
$20 AUD $34 AUD Express |
10 – 28 Days* 4 – 12 Days* |
Australia Post |
|
New Zealand |
$16 AUD $28 AUD Express |
8 – 16 Days* 6 – 13 Days* |
Australia Post |
|
UK & Europe (Express suspended to Denmark; Norway expect delays; Italy expect delays.) |
$25 AUD $40 AUD Express |
10 – 28 Days* 6 – 14 Days* |
Australia Post |
|
Asia Pacific |
$18 AUD |
10 – 28 Days* |
Australia Post |
|
Rest of World |
$34 AUD |
10 – 28 Days* |
Australia Post |
*Timeframe estimates can vary. The delivery window commences once your parcel is dropped off to and processed by Australia Post. It's important to consider that these service times can fluctuate depending on time of year, International or local public holidays, or things such as natural disasters or pandemics.
Taxes and Duties
Our shipping fees do not include taxes and duties. Some countries charge goods and services tax and/or import duties which you will need to pay once your item arrives in your country. All payments of taxes and duties are your responsibility and are ordinarily calculated by the value of your order. Orders will not be refunded if taxes and duties are not paid and you choose to not pick up your order.
Please check the import taxes and duties for your country to empower you with the knowledge you need in order to have the best possible experience whilst shopping and shipping with Amor Sensory.
IMPORTANT: Please check your shipping notifications regularly for updates. We don't want you to miss out on receiving your order from us. We are a small business, and while we do everything we can to assure that you receive your order safely, we cannot be held accountable for parcels that haven't been delivered once they have past customs and/or reached your local post office for delivery/pick-up.
Sometimes parcels are held at local post offices if they aren't able to be delivered or nobody is home when they arrive. If you receive a shipping notification that your parcel is on it's way, and has passed customs/reached your local post office, but it hasn't been delivered within a few days, you may need to contact your local postal service and arrange to pick it up.
It is the customers responsibility to check shipping updates regularly and collect parcels from local post offices.
Your order is important to us, and we make every effort to assure that your parcels are delivered to you safely. If we've slipped up somehow, or our postal carrier has made an error, we will do what we can to rectify the situation. However, if a parcel is returned to us because it wasn't able to be delivered and hasn't been picked up by the customer, postage costs and any import taxes and duties fees will not be refunded or reimbursed.
We want everyone to receive their orders from us, and will do what we can to help if your order hasn't been delivered, but it's at our absolute discretion whether we cover postage costs to resend undelivered parcels that have been returned to us.
NZ | https://www.customs.govt.nz/personal/online-shopping/
US | https://www.cbp.gov/trade/basic-import-export/internet-purchases
Canada | https://www.cbsa-asfc.gc.ca/import/postal-postale/dtytx-drttx-eng.html
UK | https://www.gov.uk/goods-sent-from-abroad/tax-and-duty
Netherlands | https://www.belastingdienst.nl/