Returns Policy

Although we hope you love your Amor Binders, there may be times when you need to return items to us.

Please review our returns policy below for information on eligible returns and how to make a return request.

Returns Portal

We have streamlined our returns process by making a Returns Portal available. Please make all return requests via the portal.

If you wish to return an item that doesn't fit and need assistance choosing another size, please reach out to us after you have made a return request. We are more than happy to help.

If your return request is unsuccessful through the portal, and you have checked to make sure your item is eligible for a return, please reach out to us at support@amorsensory.com

Return timeframe

Should you need to return an item to us, you have 14 days from the date you receive your order to return anything for an exchange or store credit. Items that have been returned past this timeframe may incur a restocking fee. It is at our sole discretion whether we will accept returned items past the 14 days set out in this returns policy.

How to return items

Make a return request within 3 days of receiving your order.
Include the name used when ordering, the shipping address, and the order number.
Provide details on why you are requesting a return and include images of the item/s.
Package items in an appropriately sized parcel, preferably in the original satchel.
Include your original packing slip with your return so we can easily find your order and process your return.
Please keep your shipment receipt and tracking number to ensure that your return is delivered and can be tracked down.

Exchanges

Since many of our items are small or limited edition runs, we cannot always offer exchanges, because we cannot guarantee that stock will be available. However, there is the option to select an exchange through our Returns Portal if the item you would like is available. Please keep in mind, these items will be reserved for a limited period and are not guaranteed to be available once we receive your returned item. Return items promptly to ensure availability. Otherwise, store credit for the full purchase amount (excluding shipping) will be given for eligible returns, which can be used to purchase another item.

If you have received a wrong or damaged item, we will do our best to send out a replacement the same as you originally ordered. If this item is no longer available, we will offer to exchange it for another item or refund your order if no item can be exchanged.

Eligibility

To be eligible for an exchange or store credit, your item must be returned to us within 14 days and be in the same condition that you received it. This means that garments must:

Be unworn and unwashed.
Have no stains or strong odours.
Still have the original tags attached.

We reserve the right to refuse returns that show signs of wear or do not meet the above criteria. We will not accept return requests without images of the item, or if the images shows signs that the item does not meet our returns criteria.

If you are returning a chest binder after trying it on, please check to make sure it is clean before posting it back to us. If there are marks from trying it on - use a clean damp cloth to wipe it clean.

Binders that are returned to us dirty, with animal hair attached, or deodorant stains, or otherwise do not meet our returns criteria, will be rejected and returned at your expense.

All returns are to be sent to us as trackable delivery, with additional shipping costs at the customer's expense (original shipping costs are non-refundable).

Refunds

We do not offer refunds unless an item is damaged or faulty and a replacement is not available.

Damaged or faulty items

Everything we send out is quality controlled by Andy themself, but if we miss something and your item is faulty or damaged when you receive it, please let us know and provide as much information as possible, including images of the faulty garment.

Evidence of faulty or damaged goods must be provided to be eligible for a return. Items that are damaged from wear and misuse are not considered faulty.

Items damaged in transit will only be replaced or refunded if the customer selected Route Package Protection upon checkout. In this instance, please contact Route to make a claim.

Returned items must be in original condition, unworn, with all tags attached. We will either replace or refund once we receive the returned item.

Returned items will be examined prior to issuing a replacement or refund.

Undelivered items

If your order is unable to be delivered due to an inaccurate or incomplete address, or because there is no one home and no safe place to leave the parcel, it may be returned to us by our delivery partners. When we receive the returned item, we will either contact the customer to arrange re-shipment at the customer's expense, or issue a full refund for the cost of the item to the original payment method used when purchasing and the item will be restocked. It is at our sole discretion if we provide a refund in this instance. Please note that the original shipping fees are non-refundable and we do not reimburse customs or duties fees that you may have incurred.

Returned item(s) may be restocked and available for repurchase. Should you wish to place a new order, please ensure that all your address details are correct and keep an eye on the tracking updates to facilitate the delivery process.

Non-returnable items

Gift Cards, Face Masks, Final Sale items, Undergarments (not including binders), and Pay-It-Forward Binder Program contributions are non-returnable items.

Binder Program

Binders received through our Pay-It-Forward Binder Program are not eligible for an exchange, store credit, or a refund. However, they may be returned to us if there is a problem with the binder or if it is no longer needed.

For Binder Program participants, if there is a fit issue with the binder we supplied as part of our program, we will do our best to supply a replacement binder where possible but cannot guarantee the binder you'd like will be available.

Missing Parcels

If your tracking shows that your item has been delivered, but you haven't received it, contact your local postal service right away to file an inquiry. Please note that we do not provide refunds for items lost in transit or marked as delivered after being shipped. To protect your parcel against damage, loss or theft while in transit, ensure that Route Package Protection is selected at checkout.

If you have any questions relating to our Returns Policy, please don't hesitate to get in touch at support@amorsensory.com